Privacy policy
Privacy Policy
We process personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the "GDPR") and Act No. 18/2018 Coll. on the protection of personal data (hereinafter referred to as the "Act on Personal Data Protection"). The security of personal data and its lawful processing is our top priority. Here you can find out how we process your personal data and how we ensure its security.
1. OUR DATA
Who are we?
Personal data is processed by
Business name: Patrik Kuťka - pampeliskoo
Place of business: Komenského 1961/68A, 020 01 Púchov, Slovakia
Company ID: 57179069
VAT ID: 1129035732
Email: pampeliskoo.mess@gmail.com
Tel. no.: +421 949 518 391
(hereinafter referred to as the "controller").
2. CATEGORIES OF PERSONAL DATA, PURPOSE, LEGAL BASIS AND PERIOD
What personal data do we process, for what purpose, on what legal basis and for what period?
We only process personal data that we absolutely need to achieve the specified purpose. We process personal data for the following purposes:
Accounting
We process the personal data of customers or other persons recorded in our accounting records, including their first name, last name, billing address, bank account number, payment details, telephone number, email address, and signature, for the purposes of accounting and fulfilling our obligations under the Accounting Act and other relevant legal regulations. The legal basis for the processing of personal data is the fulfillment of legal obligations. We keep accounting documents for 10 years.
E-shop
We process customers' personal data in the scope of name, surname, delivery address, billing address, order details, bank account number, payment details, telephone number, and email address for the following purposes:
- pre-contractual communication,
- creation of a user account,
- acceptance of an order,
- contract fulfillment and shipment of goods,
- contract records for a specified period,
The legal basis for their processing is:
- fulfillment of contractual obligations,
- consent of the data subject - creation of a user account.
We store the personal data of interested parties from pre-contractual communication for 6 months. We store personal data processed for the purposes of concluding and performing a contract for 10 years. Personal data in the user account is stored for the duration of registration on the website.
Complaints
We process the personal data of customers who have complained about goods to the extent of title, first name, last name, address, email, telephone number, order details and details of the goods complained about, and the subject of the complaint for the purpose of receiving and handling the complaint and keeping records of complaints. The legal basis for the processing of this personal data is the fulfillment of a legal obligation under the Consumer Protection Act. We store personal data for 5 years from the date of handling the complaint.
Newsletter
We process the personal data of persons who have subscribed to the newsletter using the designated form, including their first name, last name, and email address, on the legal basis of the consent of the data subject. We process the personal data of our customers or other persons with whom we have a contractual relationship for the purpose of sending the newsletter on the legal basis of legitimate interest, which is to inform about the activities of the operator, its offers and promotions. The data subject may withdraw their consent at any time or object to the processing of personal data by sending a written notice or unsubscribing from the newsletter. We process personal data for a period of 10 years.
Cookies
We process cookies to ensure the functionality of our website and its easier use, and for advertising purposes. The legal basis for processing cookies is your consent, which you give us by clicking the appropriate button on the cookie bar. We store cookies for 14 months. You can find out more about what cookies are and how we process them in the Cookie Information section.
3. CONSENT
In the above cases, we process your personal data on the legal basis of consent, i.e. only with your consent. You can revoke this consent at any time by deleting your user account, unsubscribing from the newsletter, sending a notification to our email address, or, in the case of cookies, changing your browser settings.
4. RECIPIENTS
To whom do we provide your personal data?
We provide personal data to third parties only if required by a specific law or if it is necessary for the performance of a contract. These are mainly public authorities and other authorized entities.
We may also provide your personal data to an intermediary who provides us with professional and specialized services. If we entrust the processing of personal data to an intermediary, we have concluded a personal data processing agreement with them and have bound them to confidentiality.
Your personal data may also be provided to other persons for the purpose of performing the contract, such as a carrier or a business partner providing services related to e-shop management and marketing.
5. THIRD COUNTRIES
Where do we transfer your personal data?
Personal data may be transferred to a third country, namely the USA, but only in connection with the use of Google and Meta services.
6. COMPLAINTS
Not satisfied?
If you are not satisfied with how we process your personal data, you can let us know at pampeliskoo.mess@gmail.com. You also have the option to file a complaint with the Office for Personal Data Protection if you believe that we are processing your personal data unlawfully.
Office for Personal Data Protection
Hraničná 12, 820 07 Bratislava
Email: statny.dozor@pdp.gov.sk
7. METHOD OF PROCESSING PERSONAL DATA
How do we process your personal data?
We process personal data in electronic and paper form. We do not use any means of automated individual decision-making.
We keep records of all processing activities and have implemented the necessary technical and organizational security measures to ensure the protection of personal data. These measures include, in particular, antivirus programs, strong password policies, and encryption. We regularly back up the personal data entrusted to us so that we can immediately restore it in the event of accidental damage or loss. Persons who process personal data have been instructed and are bound by confidentiality. We approach the selection of intermediaries very responsibly, ensuring that the selected intermediary provides us with adequate guarantees for the security of your personal data.
8. RIGHTS OF DATA SUBJECTS
What are your rights as a data subject?
The GDPR grants you certain rights that allow you to influence how we process your personal data. However, not all rights can be exercised in all circumstances. This is based on the legal basis for the processing of personal data.
a) Right of access to data
You have the right to know whether we process your personal data. If we do, you can request access to the data. Upon your request, we will issue a confirmation with information about the processing of your personal data by our company.
b) Right to rectification
You have the right to have your personal data that we process be accurate, complete, and up to date. If it is incorrect or out of date, you can ask us to correct or supplement it. We will make the correction without undue delay, taking into account the technical possibilities.
c) Right to erasure
Under certain circumstances, you have the right to have your personal data erased. You can request their erasure at any time. We will erase your personal data if:
- we no longer need it for the purpose for which you provided it to us;
- you withdraw your consent;
- you object to the processing of your personal data;
- we process your personal data unlawfully;
- the personal data must be deleted in order to comply with a legal obligation;
- you are a child or parent of a child who has consented to the processing of personal data via the Internet;
d) Right to restrict processing
You can ask us to restrict the processing of your personal data. If we comply with your request, we will only store your data and will no longer process it. The processing of your data will be restricted if:
- you notify us that it is incorrect, until we verify its accuracy;
- we process it unlawfully, but you do not agree to its deletion and instead request that - - we only restrict the processing of your personal data;
- we no longer need it, but you need it to prove, exercise, or defend your rights;
- you object to the processing of your personal data until we verify whether our legitimate interests outweigh your reasons.
e) Right to data portability
In cases specified by law, you have the right to have your personal data transferred to another controller. This applies in particular to the processing of personal data with your consent or for the performance of a contract, if it is processed by automated means and is technically feasible.
f) Right to object
In cases where we process your personal data on the legal basis of legitimate interest, you have the right to object to its processing. Unless we demonstrate that there is a serious legitimate reason for processing that outweighs your interests or rights, the processing of personal data will be terminated without undue delay on the basis of your objection.
You can send us your request to exercise any of the above rights by email or post to the address above. We will deal with all your requests and inform you of the outcome in the same way you submitted your request.
9. COOKIES
Information about the use of cookies
In order to ensure the proper functioning of this website and to improve the services provided, we sometimes store small data files, known as cookies, on your device.
What are cookies?
Cookies are small text files created by communication between this website and your browser. Cookies are stored by our servers on your device (computer, mobile phone, tablet) via your browser. Thanks to cookies, our website recognizes your device when you visit it again.
What do we use cookies for?
Our servers use cookies to improve our services and tailor the content of the website to your needs and preferences. We use them primarily to:
- monitor the proper functioning of the website,
- improve the services we provide,
- recognizing and simplifying the use of the website when you visit it again,
- collecting, analyzing, and evaluating information about your access and behavior on the website,
- providing information related to your interests and needs,
- recommending services that match your interests and needs,
- remarketing.
Almost every website uses cookies. When you revisit a website, cookies help you remember the pages you have visited and your previous settings.
By browsing this website, you agree to the storage of cookies for the above purpose. The data collected is anonymous and does not lead to your direct identification.
What types of cookies are there?
In terms of time, we use temporary and permanent cookies.
- Temporary cookies are stored on your device only for the duration of your visit, until you close the website.
- Persistent cookies are stored on your device and remain there until you delete them or until the time set in your browser expires.
In terms of content, the operator uses the following cookies:
- Essential cookies, which are necessary for the proper and high-quality use of the website (e.g., login details). This category of cookies cannot be disabled.
- Analytical cookies, through which we can analyze your behavior on the website (e.g., the number of pages you visited or how long you stayed on them).
- Functional cookies, which we use to improve the functionality of the website by recording which services have already been offered to you.
- Marketing cookies, which we use to evaluate your interests and needs and offer you relevant services based on this information.
We only use cookies for analytical, functional, and marketing purposes with your consent.
How do we obtain cookies?
We process basic cookies that are necessary for the proper functioning of the website without your consent. Other cookies, the processing of which is not necessary for the proper functioning of the website, are processed only with your consent. You can give us your consent by clicking on the desired cookies in the bar on our website. You can choose which cookies you give us consent to process and which you do not.
How to withdraw consent to the processing of cookies?
You can change your cookie settings in your browser at any time. You can delete, block, or completely disable cookies, or limit them to the types you select.
Information about browsers and how to manage cookies can be found on these websites or in the documentation of your internet browser
Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=cs
Edge: https://support.microsoft.com/cs-cz/help/12454/windows-10-microsoft-edge-privacy-faq
Internet Explorer: https://support.microsoft.com/cs-cz/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
Safari: https://support.apple.com/cs-cz/guide/safari/sfri11471/mac
Opera: https://help.opera.com/cs/latest/security-and-privacy/
Third-party cookies
Our website contains links and connections to other websites, such as Facebook or Instagram. Therefore, cookies that are not under our control may be created while browsing our website. You can read the terms and conditions for the use of cookies on their websites.
How long do we process cookies?
We store cookies for a maximum of 14 months. We store the consent to the processing of cookies for a period of 4 years for the purpose of proving compliance with our obligations.
Who to contact?
If you have any questions regarding the use of cookies on our website, please contact us at pampeliskoo.mess@gmail.com.
10. FINAL PROVISIONS
This privacy policy shall take effect on the date of its publication, i.e. October 17, 2025. We reserve the right to change this policy if there is a change in the processing of personal data in our company.