Refund policy
Consumer information on the right to withdraw from a contract
concluded remotely via the online store www.pampeliskoo.com with the merchant:
Business name: Patrik Kuťka - pampeliskoo
Place of business: Komenského 1961/68A, 020 01 Púchov
Company ID: 57179069
VAT ID: 1129035732
Email: pampeliskoo.mess@gmail.com
tel. no.: +421 949 518 391
1. Right to withdraw from the contract
You have the right to withdraw from this contract without giving any reason within 14 days.
The withdrawal period expires after 14 days
a) when you or a third party designated by you, other than the carrier, take delivery of the goods,
b) when you or a third party designated by you, other than the carrier, take delivery of the last item of goods, if multiple items were delivered under a single order,
c) when you or a third party designated by you, other than the carrier, takes delivery of the last part of the goods, if the goods delivered consist of several parts,
d) when you or a third party designated by you, other than the carrier, takes delivery of the first goods delivered, in the case of repeated delivery of goods during a certain period of time.
When exercising your right to withdraw from the contract, please inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail) to the following address:
Business name:
Patrik Kuťka - pampeliskoo
Place of business: Komenského 1961/68A, 020 01 Púchov
Email: pampeliskoo.mess@gmail.com
For this purpose, you can use the sample withdrawal form that we have provided or sent to you, but its use is not mandatory.
The withdrawal period is observed if you send a notice of your right to withdraw from the contract before the withdrawal period expires.
2. When you cannot withdraw from the contract
The law stipulates cases in which you cannot withdraw from the contract. This is, for example, if the subject of the contract is
a) the delivery of goods manufactured according to the consumer's specifications or goods made to measure,
3. Consequences of withdrawal from the contract
After withdrawal from the contract, we will refund all payments you have made in connection with the conclusion of the contract, including the costs of delivery of the goods to you. This does not apply to additional costs if you have chosen a different type of delivery than the cheapest standard delivery method we offer. Payments will be refunded to you no later than 14 days from the date we receive your notice of withdrawal from this contract. The refund will be made using the same method you used for your payment, unless you have expressly agreed to a different method of payment, and without incurring any additional fees.
We may wait to refund your payment until we receive the goods back at our address or until you provide proof that you have sent the goods back, whichever occurs first.
You can return the goods via Packeta, and more detailed information will be provided to you after sending an email with a request for the return of goods to pampeliskoo.mess@gmail.com no later than 14 days from the date of exercising the right to withdraw from the contract. The deadline is considered to have been met if you send the goods back before the 14-day period expires.
You bear the direct costs of returning the goods. If you return goods to us that you have used in a manner other than necessary to determine the nature, characteristics, and functionality of the goods, and as a result, their value has decreased, you are responsible for such a decrease in the value of the goods. In this case, we are entitled to claim from you the difference between the purchase price of the goods and the selling price after the reduction in their value.
Complaints Procedure
for the online store www.pampeliskoo.com
Article I
Introductory provisions
1. These Complaints Procedure Rules govern the rights and obligations of the contracting parties and the conditions for filing and handling complaints arising from a purchase contract concluded between a trader and a consumer, the subject of which is the sale of goods through the trader's online store operated on the website www.pampeliskoo.com (hereinafter referred to as the "online store"). These Complaints Procedure Rules do not apply to the exercise of rights arising from liability for defects by a buyer who is not a consumer.
2. These Complaints Procedure Rules form an integral part of the purchase contract specified in Article 1(1) of these Complaints Procedure Rules (hereinafter referred to as the "purchase contract").
3. These Complaints Procedure Rules have been drawn up in accordance with:
· Act No. 40/1964 Coll. Civil Code, as amended,
· Act No. 108/2024 Coll. on Consumer Protection, as amended,
4. Legal relations between the trader and the consumer buyer concerning liability for defects not expressly regulated by these Complaints Procedure Rules are governed by the relevant provisions of the Civil Code and the Consumer Protection Act.
5. The merchant's liability for defects relating to a contract concluded with a buyer who is an entrepreneur is governed by the relevant provisions of Act No. 513/1991 Coll. Commercial Code, as amended.
6. These complaint rules are written in the Slovak language.
7. By sending an order, the buyer confirms that they have thoroughly familiarized themselves with the complaint rules and understand their content.
Article II
Definition of terms
1. A trader is a person who, in connection with a consumer contract, an obligation arising therefrom, or in commercial practice, acts within the scope of their business or profession, including through another person acting on their behalf or on their account.
2. The trader is the owner of the online store operated on the website:
www.pampeliskoo.com
Business name: Patrik Kuťka - pampeliskoo
Place of business: Komenského 1961/68A, 020 01 Púchov
ID No.: 57179069
VAT No.: 1129035732
Email: pampeliskoo.mess@gmail.com
Tel. no.: +421 949 518 391
3. The buyer is a person who purchases products or uses services, either as a consumer or as an entrepreneur.
4. A consumer is a natural person who, in connection with a consumer contract, obligations arising therefrom, or commercial practices, does not act within the scope of their business activities or profession.
5. For the purposes of these Complaints Rules, an entrepreneur is an entrepreneur, organization, or other legal entity other than a consumer who acts within the scope of their business, similar activity, or profession.
6. Goods are any tangible movable items; for the purposes of these Complaints Rules, goods are everything that the merchant sells.
7. An item is goods sold by the merchant through this online store.
8. A purchase contract is a contract concluded between the merchant and the buyer through this online store or by other appropriate means in accordance with the terms and conditions agreed in the terms and conditions.
9. The online store is a website located at pampeliskoo.com, through which the contracting parties can conclude a purchase contract.
10. The supervisory authority is:
Slovak Trade Inspection (SOI)
SOI Inspectorate for the Trenčín Region
Hurbanova 2944/59,
911 01 Trenčín
Supervision Department
Tel. no.: 032/640 01 09
Article III
Requirements for the item sold
1. The seller undertakes that the item sold will comply with the agreed and general requirements. This does not apply if the seller has notified the buyer that the item sold does not comply with the general requirements and the buyer has agreed to this.
2. The item sold complies with the agreed requirements if, in particular
a) it corresponds to the description, type, quantity, and quality specified in the contract,
b) it is suitable for the specific purpose that the buyer informed the merchant of at the latest upon conclusion of the contract and to which the merchant agreed,
c) it has the ability to perform the functions specified in the contract with regard to its purpose,
d) it has other characteristics specified in the contract,
e) it is delivered with all accessories specified in the contract,
f) is delivered with instructions for use, including assembly and installation instructions, as specified in the contract.
3. The item sold complies with general requirements if, in particular
a) it is suitable for all purposes for which goods of the same type are normally used, taking into account, in particular, legal regulations and technical standards,
b) it is delivered with accessories, packaging, and instructions, including assembly and installation instructions, which the buyer can reasonably expect, and
c) it is delivered in the quantity, quality and with the characteristics, including functionality, compatibility, safety and ability to maintain its functionality and performance in normal use, which are normal for goods of the same type and which the buyer can reasonably expect given the nature of the goods sold.
4. If the item sold does not comply with these requirements, it is defective.
Article IV
Liability for defects
1. The merchant is liable for any defect that the item sold has at the time of delivery and that becomes apparent within two years of delivery.
In the case of used goods, the parties may agree on a shorter period of liability of the trader for defects than that specified in paragraph 1, but not shorter than one year from delivery of the goods.
By agreement or unilateral declaration, the guarantor may determine liability for defects according to stricter principles than those laid down by law. In this case, they shall issue a written confirmation, a warranty certificate.
2. If a defect becomes apparent before the expiry of the period specified in paragraph 1 or 2 of this article, it is assumed that the defect was already present at the time of delivery. This does not apply if the contrary is proven or if this assumption is incompatible with the nature of the item or defect.
Article V
Making a claim
1. The buyer may only exercise their rights arising from liability for defects if they report the defect to the seller within two months of discovering it, at the latest within two years of taking delivery of the item, otherwise the right expires.
2. The buyer may make a complaint about the goods by sending a notification together with the goods being complained about to the seller's address.
3. When filing a complaint, the buyer may use the complaint form published on the merchant's website.
4. If you intend to make a complaint about goods, the retailer recommends that you first contact them by email with a description of the defects and photographs or videos of the defective goods. If the retailer is unable to assess the complaint based solely on the documentation sent, they will ask the buyer to deliver the goods in question.
5. The merchant shall immediately confirm the complaint to the buyer in writing, stating the deadline by which the defect will be remedied. The deadline for removing the defect must not exceed 30 days from the date of its notification, unless a longer deadline is justified by objective reasons beyond the merchant's control. If the trader does not handle the complaint within the specified period, the buyer may withdraw from the contract or request a discount on the purchase price.
6. The buyer is entitled to reimbursement of reasonable costs incurred in connection with the complaint about a defect for which the trader is responsible and the exercise of rights arising from liability for defects. However, this right must be exercised within two months at the latest, otherwise the right shall expire.
7. If the trader refuses to accept liability for defects, he must notify the buyer of the reasons for the refusal in writing. The trader may refuse a complaint, for example, if the damage was caused by
a) normal wear and tear,
b) mechanical damage caused by the buyer,
c) use of the goods in conditions that do not correspond to their temperature, humidity, chemical and mechanical influences of the environment,
d) improper handling or neglect of care for the goods,
e) excessive loading or use contrary to general principles,
f) natural elements or force majeure.
8. If the buyer proves the merchant's responsibility for the defect by means of an expert opinion or professional opinion issued by an accredited person, they may repeatedly complain about the defect and the seller cannot refuse responsibility for the defect. The buyer must claim the costs of the expert opinion or professional opinion from the trader within two months, otherwise the right shall expire.
9. The buyer may refuse to pay the purchase price or part thereof until the trader has fulfilled its obligations arising from its liability for defects, unless the buyer is in default with the payment of the purchase price or part thereof at the time of reporting the defect. The buyer shall pay the purchase price without undue delay after the merchant has fulfilled their obligations.
Article VI
Claims arising from a complaint
1. In the event of a justified complaint, the buyer has the right to have the defect removed by repair or replacement, the right to a reasonable discount on the purchase price, or the right to withdraw from the purchase contract.
Repair and replacement of goods
2. The buyer may choose to have the defect removed by replacement or repair. However, they may not choose a method that is impossible or that would cause the trader unreasonable costs compared to the other method, taking into account all circumstances. The trader may refuse to remedy the defect if repair or replacement is not possible or would involve disproportionate costs, taking into account all circumstances.
3. The trader shall repair or replace the item within a reasonable time after the buyer has complained about the defect, free of charge, at their own expense and without causing serious inconvenience to the buyer, taking into account the nature of the item and the purpose for which the buyer requested the item. A reasonable period of time means the shortest time needed by the seller to assess the defect and to repair or replace the item, taking into account the nature of the item and the nature and severity of the defect.
4. For the purposes of repair or replacement, the buyer shall hand over or make the item available to the seller or a person designated by the seller. The costs of taking over the item shall be borne by the trader.
5. The trader shall deliver the repaired item or replacement item to the buyer at its own expense in the same or a similar manner as the buyer delivered the defective item, unless the parties agree otherwise.
6. The seller shall repair or replace the item within a reasonable period of time after the buyer has reported the defect, free of charge, at their own expense and without causing serious inconvenience to the buyer, taking into account the nature of the item and the purpose for which the buyer requested the item.
A reasonable period of time means the shortest time needed by the seller to assess
the defect and to repair or replace the item, taking into account the nature of the item and the nature and severity of the defect. For the purposes of repair or replacement, the buyer shall hand over or make the item available to the seller or a person designated by the seller. The costs of taking over the item shall be borne by the trader.
Discount on the purchase price and withdrawal from the contract
7. The buyer is entitled to a reasonable discount on the purchase price or may withdraw from
the purchase contract even without granting an additional reasonable period if
a) the trader has not repaired or replaced the item,
b) the trader has refused to remove the defect,
c) the item has the same defect despite repair or replacement,
d) the defect is of such a serious nature that it justifies an immediate discount on the purchase price
or withdrawal from the purchase contract, or
e) the trader has declared or it is clear from the circumstances that the defect will not be removed within a reasonable period of time or without causing serious difficulties for the buyer.
8. When assessing the buyer's right to a discount on the purchase price or withdrawal from the contract, all circumstances shall be taken into account, in particular the type and value of the item, the nature and severity of the defect, and the possibility of objectively requiring the buyer to trust in the trader's ability to remedy the defect.
9. The discount on the purchase price must be commensurate with the difference between the value of the item sold and the value it would have if it were free of defects.
10. The buyer may not withdraw from the purchase contract under paragraph 8 if the buyer contributed to the defect or if the defect is negligible. The burden of proof
that the buyer contributed to the defect and that the defect is negligible lies with
the trader.
11. If the subject of the contract was the purchase of several items, the buyer may withdraw only in relation to the defective item. In relation to the other items, the buyer may withdraw from the contract only if it cannot reasonably be expected that the buyer would be interested in keeping the other items without the defective item.
12. The buyer shall return the item to the trader at the trader's expense.
13. The trader shall ensure the removal of the item that was installed in accordance with its nature and purpose before the defect became apparent. If the item is not removed within a reasonable time, the buyer may arrange for the removal and delivery of the item to the trader at the trader's expense and risk.
14. The merchant shall refund the purchase price to the buyer no later than 14 days from the date of return of the item or after proving that the buyer has sent the item to the merchant, whichever occurs first. The purchase price or part thereof shall be refunded in the same manner as used by the buyer for payment, unless another method is agreed upon. All costs associated with the refund shall be borne by the merchant.
15. The merchant is not entitled to compensation for damage caused by normal wear and tear of the item and to compensation for normal use of the item prior to its exchange or return.
Article VII
Failure to take delivery of the repaired item
1. The buyer is obliged to take delivery of the repaired or replaced item within one month of its repair or replacement, otherwise they are obliged to pay a storage fee.
2. If the buyer does not take delivery of the item within six months of the date on which they were supposed to take delivery, the trader may sell the item.
3. In the case of an item of greater value, the trader shall notify the buyer in advance of the intended sale and grant them a reasonable additional period to take delivery of the item.
4. Immediately after the sale, the trader shall pay the buyer the proceeds from the sale of the item after deducting the costs reasonably incurred for its storage and sale, if the buyer exercises their right to a share of the proceeds within a reasonable period specified by the trader in the notice of the intended sale of the item. The trader may destroy the item at their own expense if it has not been sold or if the expected proceeds from the sale will not be sufficient to cover the costs reasonably incurred by the trader for the storage of the item and the costs that the trader would necessarily have to incur for its sale.
Article VIII
Final provisions
1. These complaint rules shall enter into force and effect on 17.10.2025.